Anyone can make mistakes regardless of their experience and posts. It’s okay to make mistakes because failure leads to success, and you will not learn unless you make mistakes. However, owning up to your mistakes and learning from them is what creates the difference. In this blog, you will learn the 5 biggest IT management mistakes to avoid and tips to do so.
But before that, do know, “great leaders are confident, connected, committed, and courageous.”
The communication gap between the team and management
The communication gap among the team members/different departments is one of the general issues in many companies. There is more to communication that is supposed to be between two colleagues (regardless of their posts) than only assigning tasks.
Clear communication with a firm goal and vision is critical for achieving the result. However, at the same time, openness, compassion, and respect for each other are also needed on the table to make the result meaningful.
No matter your age, role, position, title, profession, or status, to get your most important work done, you have to have tough conversations (if needed), create accountability, and inspire action.
The departments leading the customer care, the technical part, clients, and finance all have to communicate with each other freely. And, failure to do so eventually leads to affecting the service and name of the company.
Considering an IT company’s diversity, establishing a unique culture code by the topmost level is crucial. We don’t need work errors, false expectations, poor performance, or low morale in any department.
Tips to avoid communication gaps:
- Team members at the top level have to create a safe space where another employee can express their opinion freely.
- The managers should show up powerfully and magnetically in a way that attracts others’ attention and trust.
- Speak persuasively- in a way that’s clear, direct, and honest and also reflects your care.
- Leading the team with emotional courage is important, and to do so, you have to be confident in yourself, connected to others, committed to purpose, and emotionally courageous.
- Never reply or send emails in the heat of the moment. Take your time, analyse it, keep yourself in other’s shoes, and respond appropriately.
Rushing through the recruitment process
Running an effective and successful IT company demands strong team members to cope with urgent requests efficiently. Bringing the right team member on board will help you sail your ship smoothly in any situation, therefore take your time, know the applicants beyond their degree and experience before hiring.
Experience matters a lot, so does the character and personality of the individual. If someone can give a great result, but their presence tarnishes the environment, it’s not worth betting on. At the same time, people with the only humble trait are also not sufficient enough. It would be best if you found the right balance between the experience and the individual’s personality as per your team requirements before hiring anyone.
A few tips that will help you figure out the right candidate:
- Stop obsessing over finding the perfect team member. There would be some drawbacks with every candidate. Figure out what you can afford to adjust and things you can improve in your control.
- Avoid vague and meaningless statements while posting a job requirement. It might look cool to have those long job requirement scripts and buzzwords, but it’s not. Keep something to discuss during one on one meetings. That’s more effective.
- Don’t limit your options with the mandatory degree. IT companies benefit most from the work experience, analytical thinking, and creative reach of the individual.
- Organise meetup events, where you can explain in-depth the core values of the company, services/products, and the work expected from the candidates.
Unwillingness to delegate tasks
Delegating is essential for self-development and the development of the company. At the same time, proper knowledge of the art of delegation and elimination is also crucial. To choose between right and wrong, you have to be disciplined and train your mind to let go of small things for the bigger picture to become an essentialist.
You have to understand that one cannot do anything just because they know how to do it. Look at every opportunity and trade-off. Ask which problem do I want and what I will gain/lose for choosing it.
You have to be able to discern the trivial many from the vital few for yourself. Delegate tasks you think will save your time, energy, and effort that you can use to do something furthermore important.
Tips to delegate tasks confidently:
- Firstly, accept the fact that you cannot play every single role both for the sake of your sanity and the company. Saving your energy for superior decision-making and taking your hands off of small things will buy you a lot of confidence.
- See what matters before delegating. Delegation and elimination of unwanted tasks go hand in hand to get the maximum result.
- Make a standard guideline and hold team members accountable for the result. Praise for positive work, and don’t forget to get lessons if anything goes wrong.
Unable to set priorities
Filling your calendar with back-to-back meetings and keeping yourself occupied every single minute doesn’t guarantee success. Measure the effect of things to do and people to meet in a day/week. Then figure out which can wait, which do not add any value to the company, and which needs immediate attention. And, set your calendar as per that.
The same goes for tasks. Missing deadlines and incomplete/unsatisfactory deliveries of work is a big issue. Along with that, doing things as simple as possible is also recommended. It is vain to do with more what can be done with less.
Tips to prioritise:
- Effective communication between the team members is very important to prioritise tasks. Make a list of the top three works that must be completed by the end of the week and design other less important small tasks around it.
- Learn to carry effectiveness and efficiency hand in hand. Remember, doing something unimportant does not make it important neither requiring a lot of time makes the task important.
- Cultivate the art selective ignorance in you, which will help you prioritize the priorities. Losing USD 100 for gaining USD 1000 is better than being the opposite.
No feedbacks and motivations
We work to get rewarded either with prizes or words of appreciation. No matter how small or big your post/work, constant recognition for the time, energy, and effort will benefit both company and the individual.
Likewise, asking for frequent feedback from team members, clients, and associates will help you raise the company’s standard. Mistakes are inevitable in the field of creation. At the same time, taking the right things back from those mistakes and not repeating them is also essential.
Tips to keep yourself and people around you motivate:
- Your growth, your mindset, and your development mean the growth of the entire company. Make 30 minutes available out of your schedule every day and do things you love (that doesn’t mean you have to do something inside the industry).
- Read books. Make a habit to read at least a few pages every day.
- Find a mentor or coach and look up to them. You don’t just need one leadership voice, it can be multiple.
- Establish vulnerability and authenticity among the team members.
- Practice tough empathy to closely connect with the team members and become a real leader.
Remember, clear communication, effective recruitment, the art of delegating tasks, prioritizing, and constant feedback/motivation all play a vital role in the success of a systematic and happy IT company.
You cannot trade off one for another. As a leader, you have to learn to make tough decisions, fire if necessary, and apologize if something went wrong. Your compassion and love for the betterment of the company and its people will gain you loyal and reliable team members.